Known Issues

Email Issues
The email issues should be fixed as of 4/11/2016.  Please send a ticket if you have any issues with automated emails!
Mon, 11 Apr, 2016 at 9:27 PM
I just see "contacting server" when trying to connect to my server.
This issue can be caused by many things.  The following is a step by step guide to troubleshoot this problem: Make sure you are not the only one havin...
Mon, 13 Mar, 2017 at 12:16 AM
Some Accounts are Linked to a Deleted Team
If you have this problem, please create a new support ticket and tell us the UID of your account and that you need a team reset.
Fri, 1 Apr, 2016 at 10:21 PM
Server Control Panel Admin List Issue
We are aware of the issue with the admin list on control panels sometimes resetting itself to blank.  This bug causes people in the admin list to lose acces...
Tue, 3 May, 2016 at 1:52 PM
I just see "can't resolve address" when trying to connect to my server.
This is most commonly caused by a firewall issue on our end, but can sometimes be caused by an error in the settings of your server.  Double check the forma...
Fri, 18 Aug, 2017 at 7:29 PM