FAQ

Default solution folder, feel free to edit or delete it.

Why aren't I getting my activation email?
Our email account activation system does not always correctly send to all email servers.  Because of this, you can still use all account functions without a...
Wed, 16 Mar, 2016 at 10:53 PM
I ordered a server and it hasn't been created yet.
Servers generally take up to 24 hours to install depending on when an admin is available.  Please be patient, and do not send a support ticket unless you ...
Sun, 24 Jul, 2016 at 10:22 AM
I need to reset my password, but I haven't gotten an email.
We can give you a temporary password to get into your account and change it.  In order for us to do this, we must validate that you are the owner of the sam...
Wed, 16 Mar, 2016 at 10:55 PM
Why does it say my UID is taken when I try to create an account?
This means that somebody has registered an account with your name.  You will be able to tell who it is by going to mxslobby.com/YourUidHere (for example mxs...
Mon, 13 Mar, 2017 at 12:00 AM
Why aren't my lap times being counted?
If the race says it has no MXSLobby affiliation in the information, we do not provide support for it.  This issue means the host has either incorrectly confi...
Mon, 13 Mar, 2017 at 11:01 PM
Why can't I join or create a team?
There are several factors which will cause the site to not let you join or create a team.   If you own or manage another team. If you are currently ...
Tue, 28 Mar, 2017 at 11:20 AM
Website says it is experiencing connection problems, what is going on?
This error means that the site cannot make a secure connection to the database.  This is caused by an error with our data center host.  There is not much to...
Fri, 18 Aug, 2017 at 7:22 PM